TERMS OF SERVICE

CHECKING IN & OUT

Check-in from 4:00 PM to 7:00 PM;

Late Check-in from 7:00 PM to 12:00 PM (must be requested in advance with a cost of 15€);

Check-out until 11:00 AM.

Arrival time should be announced in advance to enable sufficient organization of the Guest's check-in and access key delivery.

RATES

All rates for the apartments published on Sonho website are quoted in Euro (€) as a daily rate and do not include local and government taxes.

Your rental comes with the facilities listed on the relevant web page. Rates are subject to change without notice. Accommodation is subject to availability.

OCCUPANCY / NUMBER OF GUESTS

All rooms are to 1 or 2 guests.

The entire house can host up to 7 guests.

Children under three years old stay free of charge.

(Baby cot with a cost of 15€)

SONHO reserves the right to refuse extra guests if the number exceeds the maximum capacity of any given apartment after a booking has been made. Suppose additional guests unexpectedly arrive at the property on or after the arrival date. In that case, SONHO Management Team can refuse the guests or make an additional charge.

BOOKING & PAYMENT

All the bookings are pre-paid. We only accept bank transfer payments. We can only confirm reservations after receiving the proof of the bank transfer to our booking email hello@sonhohouse.com. For a reservation we require a 20% down payment.

We will send you an Invoice with the name of the reservations. If you want to include any VAT number or the invoice in a different name or company name, please inform us on the booking form.

If you have any problems or doubts during the booking process, please contact us at our booking email hello@sonhohouse.com.

Paying the total amount confirms the acceptance of the terms and conditions set out below and shall be binding on the Guests' intention to occupy the premises whether or not such persons have signed the booking form.

INCLUDED / NOT INCLUDED

Rates include:

Regular use of water.

Cost of electricity.

In winter months, when booking a room (not the entire SONHO House) Breakfast .

Housekeeping services (including a set clean sheets and towels / for stays of 12 days and longer the set can be exchanged to a freshly cleaned one).

Rates do not include personal items & expenses and any excessive cleaning required upon departure. Upon request, a more frequent cleaning is always possible at an additional charge. No other additional services, non-mentioned here, are included.

GARDEN AND SWIMMING POOL

Pool depth 1,0 m

Children must always be under adults' supervision

COMPLAINTS

Any complaint about the booking service must be notified to SONHO in writing or by email as soon as possible. Any complaint regarding your stay must be brought to the management's attention as early as possible during your visit and, if not resolved to your satisfaction, should be notified in writing no later than 14 days after departure.

CONDUCT & BEHAVIOUR

The guest booking with SONHO should behave appropriately, and the usage of the apartment, as well as the building's common areas (living area, kitchen,, corridors, stairways, garden), should be equally orderly and civilized. Should any guest fail to behave in such a manner, SONHO' Management Team may, at their absolute discretion, ask the offending Guest (s) to vacate the apartment and the premises immediately.

RESPECT FOR OWNER'S PROPERTY

In case of an event that leads to breaking or damage to any item inside the apartment or the building, SONHO's Management Team should be informed immediately. Please do not remove or take with you things from the property at the end of your stay; they do not belong to you. Any items missing will be considered stolen. Please use your apartment to handle all fixtures and fittings carefully. Any unlawful damage will be charged. If the Guest's behavior is deemed unacceptable by the Management Team, they have the right to terminate the stay immediately without any due refund.

Guests are kindly asked to abide by any and all rules and regulations set out by SONHO. Rules and regulations are set out for everyone and are helpful when managing and running a hotel business. So please, kindly abide by them and be considerate of others.

If a guest wishes for any item to be received or helped by the SONHO before arrival or after departure, advance notice will be required. The SONHO retains the right to deny receipt of such items. The sender will bear any costs incurred for the return. Please note that should an item be locked or sealed, and it is the responsibility of the owner of the article to facilitate access. The Company is not liable for any flood, fire, or damage to the items.

VALUABLES

SONHO won't be made liable for any direct or indirect damages that may occur during the Guest's (as well as their guests') stay at the accommodation, including (but not exclusive to) personal injury or damage to possessions, non-losses caused by arson, theft, criminal behavior, misplacement, or Acts of God. Likewise, we are accountable for any problems related to the supply of services, such as electricity, gas, or water, if these are beyond our control. Use of the room safe does not extend the SONHO House liability under any innkeeper act or legislation.

DOCUMENTATION

All Guests are responsible for their passports, identification documents, visas, and health certificate requirements. SONHO will bear no responsibility for any delay or expense incurred through any irregularity in such documents.

VIDEO SURVEILLANCE

SONHO has as Video cam installed in the entrance gate and video recordings may be made. This activity is carried out for security and service reasons for the better management of the House and security for all guests.

IMAGE AND INTELLECTUAL PROPERTY RIGHTS

SONHO must authorize all photography or filming for commercial purposes. Any improper use of the SONHO House brand name, images, or logo, including trademarks or trade names, made without the consent of the House, will be subject to appropriate legal action.

All information, data, and materials presented on this website, including identity, names, logos, content, layouts, etc., are subject to copyright, trademark, database, and other intellectual property rights. Such content may be used only if authorized by SONHO and strictly enquired for permitted personal, non-commercial purposes. Any other use or reproduction of such content without the prior written consent of SONHO is prohibited. It will constitute a breach of these Terms and may infringe the SONHO intellectual property rights.

Other registered trademarks not featured on this website, belong to their owners.

LIABILITY DISCLAIMER

SONHO and its owners, directors, management, and employees shall not assume liability for any illness, injury, or death to persons visiting the properties nor for any other incident of any nature involving any client(s) while they are on the property, nor while traveling to or from the property. SONHO cannot be held responsible for loss or damage to private property, however, it may be caused.

LICENSE

151864/AL